Returns and refunds
Seven days to change your mind on anything unopened. Anything damaged in transit, we replace at our cost.
What you can return
Unopened items in their original, undamaged packaging can be returned within seven days of delivery for a refund or an exchange.
What you cannot return
- Opened fragrance of any kind — diffusers, candles, sprays or refill oils. Once a seal is broken we cannot resell it, and hygiene rules are not something we are willing to bend.
- Gift cards.
- Bespoke or exclusive blends made to your specification.
- Items on final-sale clearance, which are marked as such at the point of purchase.
This does not affect your rights under the Federal Competition and Consumer Protection Act 2018 where an item is defective, unsafe, or not as described.
Damaged or wrong items
Send a photograph to info@desor.com.ng or on WhatsApp within 48 hours of delivery. We will replace the item at our own cost, including return collection where needed. You do not need to argue the point with us.
How to start a return
- Message us on WhatsApp or email with your order number and what you would like to do.
- We confirm and arrange collection, or give you the return address if you would rather send it yourself.
- Once the item reaches us and passes inspection, the refund is issued within five to seven working days.
Refund method and cost
Refunds go back to the original payment method through Paystack. Card refunds usually settle within five working days; bank transfers can take slightly longer depending on your bank.
Return delivery is at your cost if you have simply changed your mind. It is at ours if the item was damaged, faulty, or not what you ordered.
Last updated 18 July 2026. Questions about this policy go to info@desor.com.ng.